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Upon placing an order, a receipt is automatically emailed confirming purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrectly priced item, insufficient stock, or any other reason, as we see fit. Please note that Public Laundry shall have the right to refuse or cancel any such orders, whether or not your credit card has been charged.

If your credit card has already been charged and your order is canceled, Public Laundry shall issue a refund to your credit card account for the amount you paid. Public Laundry cannot guarantee that all items included in the shop are in stock at the time of your order.

If an item is unavailable, the Public Laundry Customer Service team will notify you in a timely manner.

Public Laundry reserves the right to amend content of the site at any time. Public Laundry will always strive to keep all of the information on the site as accurate as possible, including images and pricing, but errors can occur.

Public Laundry reserves the right to cancel any order prior to shipping, should we find an error in pricing.

We accept VISA, MasterCard, American Express, Discover credit card payments as well as PayPal, Amazon Payments, ApplePay, AliPay and Installments by Afterpay, and installments with Shop Pay.

Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Installments by Afterpay is only available to US customers with a billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay. If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, and Afterpay's Privacy Policy.

What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or
later. Paying in installments on Shop Pay allows you to split your purchase
amount into 4 equal, biweekly installment payments—with 0% interest, no
hidden or late fees, and no impact on your credit score.* In some
instances, your first payment is due when you make your purchase;
otherwise, your first payment is due 2 weeks after your purchase.

Which payment methods are accepted if I use the option to pay ininstallments on Shop Pay? The installments option on Shop Pay is available on debit and credit cards. Are there late fees? No, there are no late fees if you miss a scheduled payment. What if I make a return on a purchase made through installments with Shop Pay? If we process a refund, the refunded amount will be returned to your originalpayment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your nextpayment. Instead, you can expect fewer payments, a smaller final payment, or both.If your refund is more than your purchase balance, the difference will be returned toyour original payment method within 3-10 business days. Have more questions? For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

Once your order has shipped you will receive an email confirmation of shipment that includes a tracking number and a link to track your package all the way to your door.

We are currently shipping orders on Tuesdays, and Fridays.

Tracking numbers are updated when shipments are picked up at the end of the day. If you have not received an email with a tracking number within 2 business days of placing your order, feel free to contact us.

PLEASE NOTE that due to current world events shipping delays may occur. We are working closely with our carriers to ensure your package will be delivered ASAP.

Specifically orders to China, Australia and a few other select countries are experiencing significant delays that are out of our control. For faster guaranteed shipping upgrading to an expedited option is recommended. Thanks for your patience.

International Shipments

Standard Delivery is through RRD via your local post and includes tracking. Delivery time is 1-3 weeks. If you are not home to accept the delivery, your order may be left at your local post office. Express Delivery is by FedEx International Priority Service. Delivery time is between 3-5 business days. All FedEx shipments will require signature upon delivery.

ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE.

If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import fees, duties or taxes that are incurred, and the cost of the returning the package to Public Laundry. The amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.

Returns or exchanges are accepted within 14 days of original purchase, less shipping and handling.

All garments must be unworn, unwashed, and without alterations.

Please include original order number in your package to:

Public Laundry
Attn: Online Returns
3571 Far West Blvd, #189
Austin, TX 78731

Once your package is received, it will be refunded via original payment method within 3 business days.

If you should have any questions whatsoever, we are pleased to help. Simply email info@public-laundry.com for any additional information.

Email:
info@public-laundry.com

Address:
3571 Far West Blvd, #189
Austin, TX 78731

We are closed on weekends and will respond to questions as soon as we can.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at administrator@public-laundry.com or mailing us at: Public Laundry 3571 Far West Blvd, #189, Austin, Texas, 78731

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENTS

If you choose a direct payment gateway to complete your purchase, then our chosen direct payment gateway, Authorize.net stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Authorize.net Terms of Service (http://www.authorize.net/company/terms/) or Privacy Statement (http://www.authorize.net/company/privacy/).

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Site users have the option to accept or disable cookies at any time through their browsers. if you choose to disable your cookies, your user experience may be limited.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@public-laundry.com or by mail at

Public Laundry
Re: Privacy Compliance Officer
3571 Far West Blvd #189
Austin, TX 78731

Public Laundry is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Public Laundry aims to conform to level “AA” of the Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in modern browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

While Public Laundry seeks to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the Public Laundry website, please don’t hesitate to contact us.